Cancellation Rights


A natural person is considered a person who enters into a legal transaction for a purpose which can be mainly attributed neither commercial nor their independent vocational activity (§ 13 BGB).


You have the right to cancel this contract within fourteen days without giving any reason. The revocation period starts fourteen days from the date on which you or a representative of yourself who is not the carrier, have taken physical possession of the goods (or in the case of seminar / webinar applications receiving our confirmation of registration). To exercise your right of cancellation, you must contact us (DeYuCo GmbH, attn. Dr. Claus Kobusch, Moerser Str. 91, D-40667 Meerbusch, Germany) by means of a clear statement (e.g. by post mail, fax or e- mail) of your decision to withdraw from this contract. You may use the attached withdrawal form, which however is not required. In order to observe the revocation period it is sufficient that you send your communication concerning the exercise of the right of withdrawal before the withdrawal deadline.


Consequences of Cancellation


If you withdraw from this contract, we refund all the payments that we have received from you, including delivery costs (with the exception of the additional costs arising from the fact that you have chosen a type of delivery other than the standard delivery that we offer), and repay immediately latest within fourteen days from the date on which the notification is received via your cancellation of this contract with us. For this repayment, we use the same method of payment that you used in the original transaction, unless we explicitly agreed otherwise; in any case you will be charged fees for such repayment. We may withhold the reimbursement until we have received the returned goods again, or until you have demonstrated that you have returned the goods, whichever is earlier. You have to return the goods promptly and in any event not later than fourteen days from the date on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the deadline of fourteen days. You bear the direct cost of returning the goods. You only need to pay for any diminished value of the goods, if this value loss is due to an unnecessary usage other than to ascertain the nature, characteristics and functioning of the goods.


Cancellation template

(If you would like to cancel the contract then you can use the attached template, kindly fill out and send back to us)

To DeYuCo GmbH

att. Dr. Claus Kobusch

Moerser Str. 91

D-40667 Meerbusch



(Alternatively via email to: or via fax to: +49 2132 9955358)


Herewith I cancel the contract for purchasing the following products (*) / the following services (*)


Product / Service 1 (article number or description) (*)

Product / Service 2 (article number or description) (*)

Product / Service 3 (article number or description) (*)


Ordered on ___(*) / received on ____ (*)

Name : First name, last name

Address: street, postal code, city, country

Signature (in case of written letter)



(*) Cancel not necessary parts.



Return of goods

The procedures in this section are not a precondition for the effective exercise of the right of withdrawal as mentioned in the section “Withdrawal”. Customers are requested before returning any goods to contact DeYuCo (Email: or by phone: +49 2132 9955023) to announce the return. In this way they allow DeYuCo the fastest possible assignment of the products.

Customers are requested to send the goods as a prepaid package DeYuCo back and keep the mailing receipt. DeYuCo refund the customer on request the cost of postage in advance, unless they are payable by the buyer. Customers are asked to avoid damage or contamination of the product. The goods should be sent back to DeYuCo if possible in original packaging with all accessories. If the original packaging is no longer in the possession of the buyer, any other suitable packaging should be used to provide sufficient protection against transportation damage and to avoid any claims for damages because of damage due to faulty packaging


Premature lapse of the right of cancellation

Your right of cancellation expires prematurely if the contract is completely fulfilled by both parties upon your explicit wish, before you have exercised your right of revocation. This concerns in particular the purchase of all kinds of digital goods (such as graphics, images, designs, templates, e-training, webinars, e-learning courses, etc.). The right of cancellation expires prematurely if your contractor DeYuCo GmbH has started the contract fulfillment with your explicit consent before the end of the revocation period or you have caused yourselves such fulfillment (e.g. by download of digital goods or participation in the electronic training and courses). Because of the impossibility to return digital goods a withdrawal from the contract is only possible if the goods have not been transferred to your computer or you did not participate in the courses/seminars yet.


Seminar & Webinar Registrations

You can cancel your registration until four weeks before seminar / webinar start. After that a cancellation fee of 100% of the seminar costs is applied. You can transfer your seat to another person of course, who can instead of you participate in the seminar with no extra charge if you cannot attend personally.


The right does not apply

The revocation rights do not apply to goods that are produced according to customer specifications or clearly tailored to personal needs or which are not suitable due to their condition for a return or spoil quickly or whose expiration date has passed, audio and video recordings or software if the delivered data carriers have been unsealed by you, newspapers, periodicals and magazines.